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What we do
Three ways we help
Complementary areas of work, engaged together on a programme, or on their own for a focused piece of advice or delivery.
Advisory
Independent, senior-level advice on governance, risk and platform direction, for organisations that need clear thinking before they commit resources.
- Governance, risk and compliance strategy and target operating models
- ServiceNow platform direction and roadmap prioritisation
- Solution architecture reviews and technical due diligence
- Interim technical leadership for platform and transformation programmes
Delivery
ServiceNow delivery, from workflow design to integration, built to be maintained by your team, not just handed over.
- Integrated Risk Management implementation and configuration
- Workflow design and process automation across GRC and ITSM
- Integrations between ServiceNow and surrounding enterprise systems
- Platform health checks, technical debt reduction and upgrade readiness
Labs
Focused, time-boxed experiments that test where AI and emerging technology can responsibly earn a place in your operations.
- Small, scoped prototypes tied to a specific business problem
- Evaluation of AI-assisted workflows against real governance requirements
- Data and process readiness assessments ahead of automation
How we work
A practical approach, built on foundations
Hands-on, senior expertise from first conversation to handover, with the aim of leaving your team more capable than we found it.
- 01
Understand the context
Every organisation carries its own history, constraints and priorities. We start by listening to the people who use the systems, not just the ones who commission them.
- 02
Design the foundations
Governance models, data structures and process design come before configuration. Decisions made here are the hardest to unpick later, so we take the time to get them right.
- 03
Build with purpose
Delivery is hands-on and senior throughout. Solutions are built to be maintainable: clear, documented and no more complex than the problem requires.
- 04
Enable the team
A programme should leave an organisation more capable than it found it. We transfer knowledge as we go, so your team can own what we build together.
About
About CALLAE
Rafael Cardoso
Founder, CALLAE
Rafael founded CALLAE to bring senior, hands-on expertise to governance and ServiceNow engagements from day one. His background spans enterprise programmes, technical leadership, solution architecture and implementation, with a particular focus on governance, risk and compliance on the ServiceNow platform.
- 10+ years working in IT
- Working with ServiceNow since 2015
- Specialising in Integrated Risk Management and GRC since 2019
Rafael brought a rare combination of hands-on technical skill and genuine business judgement. Our platform is more coherent today because of the foundation he insisted on.
Perspective
Built for governance. Ready for AI.
AI adoption is often discussed as a technology decision. In practice, it's a governance decision first. Systems that automate decisions or surface recommendations are only as dependable as the accountability, data and processes underneath them.
That means clear ownership of decisions, data that's structured and trustworthy enough to act on, and processes designed with enough rigour to support automation rather than just tolerate it.
We don't sell AI products. We help organisations put those foundations in place, so that when they do adopt AI, on their own terms and timeline, it's built on something solid.
Contact
What are you building next?
Whether it's a governance programme, a platform challenge or an early-stage idea, we're glad to talk it through: no obligation, no sales process.